I'm sorry, it only gives me the "direct messaging" option. When i start a new conversation, again neither you or Xfinity Support are listed.  See screen shot of my upper right corner of this page .  Is it possible to do this through a phon

Hi Richard, As you can see in the screen shot, i'm doing that.  It gives me a pre-populated list of names to select from.  I can't force "Comcast_Richard" in the To: field.  If i press enter after entering your name, it clears it ou

HI Richard,    Your name is not one of the options in the private message.  Not sure how to PM you.