Use the Call Forwarding Feature with Xfinity Voice

Forward all incoming calls to another phone number with Call Forwarding, or designate certain incoming phone numbers to be forwarded with Selective Call Forwarding.

How you forward calls depends on your Comcast subscription, but in general you can use your home phone or go online.

Notes:

Forwarding All Calls to Another Number

Activate Variable Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Dial *72 and wait to hear the dial tone again.
  3. Dial the number where you'd like to have your calls forwarded.
  4. One of two confirmation events will occur:
    • A courtesy call will be placed to the number. If the party answers, the feature is activated. If the number is busy or no one answers, repeat steps 1-3 within two minutes, and you will hear a confirmation tone that the feature has been activated.
    • Or, you will hear a confirmation that the feature has been activated.
  5. If you want to change the forward to number, just repeat steps 1-3.
     
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Deactivate Variable Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Press *73.
  3. You will hear a confirmation message that Call Forwarding has been deactivated.
     
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Activate Advanced and Selective Call Forwarding Online

Xfinity Connect Voice can forward calls to four other phone numbers of your choosing. You can even specify which calls are forwarded based on the caller's phone number.
  1. Go to Xfinity Connect.
  2. Select the Voice icon from the drop-down menu in the top left corner.
  3. Sign in using your Xfinity ID and password.
  4. Click the settings wheel in the upper-right corner and select Settings to see your Voice Preferences.
  5. Click Call Forwarding.
  6. Enter the phone number where you want your calls forwarded to.
  7. Enter the phone numbers you want forwarded and click the Add button.
     
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Forwarding Only Certain Calls to Another Number

From Your Home Telephone

To activate Selective Call Forwarding:
  1. Lift the receiver and listen for the dial tone.
  2. Press *63.
  3. A menu will guide you through this feature.
     
To deactivate Selective Call Forwarding:
  1. Lift the receiver and listen for the dial tone.
  2. Press *83.
  3. When prompted, press 3 to turn the feature off.
     
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